Amazon Prime customers have a few days left to seek up to $51 in the company’s $2.5 billion settlement with the Federal Trade Commission, or FTC.
The application deadline is Monday. While many eligible customers received automatic refunds last year, the FTC estimates that 35 million customers were affected by Amazon Prime subscriptions and cancellations, and others who did not receive automatic refunds may still be eligible for refunds.
The FTC accused Amazon in 2023 of signing up tens of millions of customers to Prime with what its chairman called “sophisticated subscription traps designed to deceive consumers” and then making it difficult to cancel once signed up. Although Amazon denied wrongdoing, it agreed to pay $1 billion in fines and $1.5 billion in customer refunds — and to ease its cancellation policy.
The settlement marks the FTC’s largest settlement ever and the second largest consumer refund in history. (The largest was the Consumer Financial Protection Bureau’s distribution of $1.8 billion to consumers harmed by credit repair companies.)
So who can still get paid, and what do you need to do before the July 27 deadline? Here’s what you need to know.
Who qualifies for Amazon Prime membership?
To qualify for a refund, you must have signed up for Amazon Prime in the US between June 23, 2019, and June 23, 2025. You may also be eligible if you tried – but were unable – to cancel your Prime subscription during that window.
In other words, both registration and any failed cancellation attempts must have occurred at that time.
If you received an automatic refund, you do not need to take any further action.
For those eligible to file a claim, the application process opens in January. Eligible customers should have received a notification by mail or e-mail with instructions on how to submit a claim form.
If you have received a claim notice, you can file online using your claim ID and PIN through the official payment website, or follow the instructions given in your notice.
How much will I get?
Most eligible customers will receive up to $51 in cash back.
Amazon was required to distribute the automatic payments within 90 days of the FTC’s order, meaning those refunds were issued on Dec. 24, 2025. Those automatic payments first went to customers who used three or fewer Prime benefits during the sign-up year through certain Amazon pages, according to the FTC ruling.
Customers who did not receive an automatic refund but received a claim notice by mail or email may still be eligible for up to $51 if they submit a valid claim before Monday’s deadline.
If the total amount of the settlement is not enough to reimburse all affected Prime customers, Amazon will distribute the refund equally. This means that some customers may receive less than the $51 maximum — called a down payment.
How do I claim money from Amazon Prime settlement?
If you received an automatic refund, you do not need to take any further action.
For those eligible to file a claim, the claims process opens on Jan. 5. Eligible customers should have received a notification by mail or e-mail with instructions on how to submit a claim form.
If you received a notice of claim, you have 180 days from the date of the notice to file your claim. You can file online using your claim ID and PIN through the official settlement website or follow the instructions given in your notification.
How will payments be made?
Payments will be sent via PayPal or Venmo, or by mailed check. You can select your preferred payment method when submitting your claim form.
The FTC also warns that eligible customers will not be asked to pay a fee or provide their Social Security number, Amazon account password or login information in order to receive a compensation payment.
When is the deadline to file a claim in the Amazon Prime settlement?
You have until Monday to submit a claim for a possible refund.
