AI interviews are creating a bad experience for Irish jobseekers, a report has found
New research from Greenhouse shows that across all regions surveyed, job seekers based in Ireland had the most negative view of AI in the interview process.
New research published by recruitment platform Greenhouse has shown that compared to other countries, job seekers looking for new job opportunities in Ireland are worst experience and having very low opinions of the use of artificial intelligence in workplace discussions.
Greenhouse conducted a cross-market survey of 2,950 people, including 78 Irish workers and respondents from the US, UK, Germany and Australia.
Of those who took part in the survey, 36pc of people based in Ireland said they had taken part in an AI interview. 27pc said they gave up the opportunity to negotiate because of the introduction of AI and another 23pc said this would be their answer when faced with problems. impersonal narrator.
More than half of those who took part in an Irish survey said that AI interviewing had left them with a negative impression of an employer, while Greenhouse research suggests that when it comes to AI interviewing, “the first wave failed to deliver transparency, trust and candidate experience”.
Transparent AI
Greenhouse’s research found that the biggest problem isn’t that candidates are rejecting AI as a whole — rather, they’re opposed to how it’s being used. Of those who experienced an AI interview, 86pc were never told in advance that there would be an AI interviewer, and one in five (21pc) only discovered the use of AI once the interview had started. Only 12pc believe employers are using AI responsibly.
Despite one in 10 Irish applicants agreeing that employers have a clearly defined AI policy, 60pc believe disclosure should be a legal requirement. Many are AI experts, however, if the interview process were to include important guard lines, such as the option to ask the interviewer for the position (49pc), know that the person is reviewing the AI test before any decision is made (37pc), and be told in advance that AI is involved (33pc).
Candidates also want evidence that the system they are using is responsive; 27pc want a clear explanation of what AI is measuring and 23pc want evidence that the tool is biased.
When approached correctly, 20pc of Irish-oriented people participated in AI discussion they find that they have a more positive view of the employer. However, 53pc came up with a very negative view of the company, the worst sentiment of any market surveyed.
The survey suggests that the biggest reasons for Irish people to go through the process include companies failing to disclose how AI will be used (26pc), pre-recorded video conversations received by AI without anyone present (18pc) and AI monitoring during the process (15pc).
Of those who completed the AI interview, 9pc advanced to the next round, while 30pc were formally rejected and 39pc never heard back.
Commenting on the report, Daniel Chait, CEO and founder of Greenhouse, said, “Most AI in employment today makes a bad system worse – more requests, less signal and less transparency. But the AI process it was built on was already broken.
“No one likes to write CVs and fill out meaningless job applications. Candidates want a better way to be seen and companies want a better way to find the right people. A 15-minute interview with AI where a candidate can show who they are is a better front door than a keyword-laden CV. That’s not going to put AI into best practice.
Sharawn Tipton, chief people officer at Greenhouse, added, “Candidates tell us what they want and it’s not complicated – tell them when AI is in the house and how much it costs.” Currently, many employers fail that test.
“And we are not pretending. AI does not correct for biasincreases it. Candidates can sense that, and when they leave, it’s not just a missed hire, it’s a compounding reputation issue. Until we tell the truth about how these tools actually measure up and own them when they’re wrong, we’re compounding the same problem. “
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